Frequently asked questions
Q: Where do you ship?
A: Currently, we only ship within Spain.
Q: How long does delivery take?
A: Delivery usually takes 7 to 12 business days after shipping.
Q: How long does order processing take?
A: Orders are processed within 1 to 3 business days.
Q: Will I receive a tracking number?
A: Yes, you will receive a tracking number via email once your order has been shipped.
Q: Can I cancel or modify my order?
A: You can request changes or cancellation within 24 hours of placing your order.
Q: What happens if my order is delayed?
A: Delays can be due to high demand or issues with the courier company. Please contact us if your order is significantly delayed.
Q: Do you accept returns?
A: Yes, we accept returns in accordance with our return policy. Please contact our customer service for assistance.
Q: How can I contact you?
A: You can contact us anytime through our contact page or by email.
